Ten questions we hear most

Yes. At checkout: WeChat Pay, Alipay, iDEAL, Bancontact and Visa / Mastercard, all charged in euro (EUR). The price shown is the price you pay.

All prices include statutory VAT and no tax is added at checkout. Shipping is shown separately; the VAT invoice is available in your account.

Orders paid before 15:00 leave the warehouse the same day for next-day delivery in Germany; remote areas take 2–3 working days. Public holidays shift this.

No. They travel in a dedicated cold box with cool packs, never above −18 °C on arrival. Ambient items are packed separately so nothing warms up.

Berlin, Frankfurt and Munich have pickup points, ready 2 hours after ordering with no shipping cost. Bring your order number; the address is on checkout and in the confirmation email.

Within 14 days of delivery you may return unopened items; you pay return postage and we refund in full once the goods are intact. Submit the request on the returns page to get a label.

Perishable and opened food is excluded from change-of-mind returns. If it arrives damaged, spoiled or wrong, contact us within 48 hours with photos — we cover both shipping directions, refund or replace.

Yes. The VAT invoice is generated once the order ships: Account → Orders → download. Different billing details can be added by email after ordering.

Each product page lists ingredients in Chinese and German with allergens called out separately; the packaging is binding and we update pages when recipes change.

Always rely on the packaging. Email us your item list before ordering and we can check the batch; shared production lines may carry traces.